CareLink In-Home Support
Improving care where families need it most
At Indigenous Youth Services, we believe families deserve more than fragmented, reactive systems of care. They deserve meaningful support that improves the standard of care youth and caregivers receive, increases access to the right resources, and helps families stay together whenever possible.
CareLink In-Home Support was created with that mission at its core.
This program brings individualized, human-centered support directly into the home while also providing continuous access to resources, planning tools, and guidance through the CareLink platform and mobile app. By combining in-person support with accessible digital care, this model helps close the gaps that so many families face when services are inconsistent, delayed, or difficult to access.
Our goal is not simply to respond to crises after they happen. Our goal is to strengthen families before situations escalate, improve the quality and consistency of support available to them, and help create the conditions for lasting stability in the home.
A better standard of care
Too often, families are expected to navigate serious behavioral, emotional, and relational challenges with limited support and very little continuity. Traditional services may offer short appointments or occasional visits, but the hardest moments rarely happen on a schedule. Families are often left without the tools, guidance, or immediate access to support they need in real life.
CareLink In-Home Support was designed to change that.
By combining direct in-home involvement with 24/7 access to CareLink, Indigenous Youth Services is working to raise the standard of care available to youth and families. This means support does not disappear between appointments. It remains present, accessible, and relevant in the environments where challenges are actually unfolding.
This model gives families more than a service. It gives them a connected support system built around consistency, responsiveness, and practical everyday use.
Increasing access to resources
A major barrier for many families is not simply the lack of care, but the lack of accessible care. Helpful resources are often scattered, difficult to reach, or unavailable in the moment they are needed most.
CareLink was developed to make support easier to access and easier to use.
Families enrolled in the program can access CareLink through a phone, computer, or downloadable mobile app, allowing support to remain close at hand throughout daily life. Whether at home, in the community, at school, or during a difficult moment, youth and caregivers can access important tools, care information, and supports without having to wait for the next visit.
This helps increase access to meaningful resources by placing them directly into the hands of the people who need them.
Care carried with you!
CareLink mobile access
CareLink is more than a virtual portal. It is also a downloadable app that can be installed directly on a phone, helping ensure that care is always close by.
This means youth and caregivers can carry important supports with them throughout the day, including care plans, de-escalation tools, goals, calendars, educational resources, and other personalized materials. Support becomes more immediate, more accessible, and more integrated into everyday life.
This is part of how Indigenous Youth Services works to improve standards of care and resource availability. Families should not have to search for help in the middle of a hard moment. They should be able to access meaningful supports quickly and clearly.
Youth Portal
The Youth Portal gives young people a dedicated space within CareLink where they can access supports that are designed around their needs, goals, and growth. The Youth Portal helps youth stay connected to their care plan while building emotional awareness, self-understanding, and practical coping skills.
Depending on the youth’s plan, the Youth Portal may include:
- personalized care plans
- de-escalation tools and calming strategies
- goal tracking
- journaling and reflection tools
- calendars and reminders
- skill-building supports
- culturally grounded resources
- access to individualized guidance and planning tools
Because the Youth Portal can be accessed directly through the CareLink app, youth can carry their support system with them, helping care remain present even outside formal visits.
Parent Portal
The Parent Portal is designed to give caregivers better access to the tools, information, and guidance they need to support stability in the home. Rather than leaving families to manage overwhelming situations on their own, the Parent Portal provides practical supports that strengthen confidence, clarity, and follow-through.
Depending on the family’s needs, the Parent Portal may include:
- access to care plans and support goals
- de-escalation and co-regulation strategies
- communication tools for difficult moments
- guidance for routines and structure
- educational resources for caregivers
- calendars, updates, and reminders
- direct support coordination tools
- personalized recommendations and planning supports
The Parent Portal helps families stay connected to the support process and makes it easier for caregivers to access help in real time.